Program Description
Elevate your customers’ experience!
Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base who are eager to give you their business and spread the word. During the Quality Customer Service workshop, you will gain the tools to forge connections with customers, sustain customer relationships, manage and exceed expectations, diffuse intense situations, solve problems, and create positive conversations. Most of all, you will learn a values-based approach to customer service.
As a bonus, we are giving the participants of the Quality Customer Service workshop, 2 years of FREE access to one of our most popular online courses – Fulfilling Customer Expectations. In the course, you will learn how to apply strategies that leave your customers satisfied and happy. You will also learn how to create a workplace culture that prioritizes customer service.
The workshop includes 8 hours of instruction and the bonus online class includes 24 hours of instructional material.
Cost: $299 per person
There are currently no open sessions of this workshop. If you are interested in having us host one for your organization or would like updates regarding future workshop dates, contact us at info@peregrineglobal.com.
What is Included?
- A full 8-hour interactive in-person workshop with our experts in customer service and customer experience.
- Two years of unlimited access to the online course, Fulfilling Customer Expectations (A value of $199!)
- Offline workplace application activities
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