Entrepreneurialism
Course Description The road to entrepreneurship is often a treacherous one filled with unexpected detours, roadblocks, and dead ends. There are many sleepless nights, plans that do not work out,...
View ArticleThe Continuous Quality Improvement Team
Course Description Continuous Improvement is a concept that will benefit all organizations. The basic idea is that the employees know best how to make the incremental changes that will improve...
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Fulfilling Customer Expectations
Course Description Think about the last time you experienced exceptional customer service. What was the result? Likely, you became an even more loyal customer. You may have begun to recommend the...
View ArticleLeading Organizations
Course Description Leadership is about fighting through the chaos of the moment to see and understand the perspective of the situation. The essential leadership transition from individual contributor...
View ArticleQuality Customer Service Workshop
Program Description Elevate your customers’ experience! Good customer service costs much less than bad. When you invest in the skills needed for quality customer care, you build a loyal customer base...
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